Refund policy

At RAB HAIR, due to hygiene and product integrity, we maintain a strict policy to ensure the highest quality for every customer.

– An unboxing video is mandatory to process any return, exchange, or damage claim. Without a proper unboxing video, requests will not be accepted
– We do not offer refunds to the original payment method; approved returns are issued as store credit only
– You may request a exchange within 7 days of delivery
– Store credit is issued after we receive the product and complete a quality check, which usually takes 10–12 business days
– We offer exchange only, and each product is eligible for a one-time exchange
– Product must be in original condition: unused, unworn, original packaging intact, and tags must not be removed
– Items purchased on sale, with discount codes, or customized products are considered final sale and are not eligible for return or exchange
– Returns or exchanges will not be accepted if the product has been worn, tags are removed, packaging is damaged, or the hair has been altered (colored, styled, or washed)
– If your order included a free gift, it must also be returned; otherwise, the value of the gift will be deducted from your store credit
– Any damaged or incorrect item must be reported within 24 hours of delivery, along with an unboxing video as proof; please email us immediately for resolution

At RAB HAIR, we take hygiene seriously. Every product you receive is fresh, unused, and quality-checked, and we maintain the same standard for all our customers. Thank you — we truly want your experience with RAB HAIR to be smooth, confident, and amazing.