Refund policy

At RAB HAIR, due to hygiene and product integrity, we maintain a strict policy to ensure the highest quality for every customer.

– An unboxing video is mandatory to process any return, exchange, or damage claim. Without a proper unboxing video, requests will not be accepted
– We do not offer refunds to the original payment method; approved returns are issued as store credit only
– You may request a exchange within 7 days of delivery
– Store credit is issued after we receive the product and complete a quality check, which usually takes 10–12 business days
– We offer exchange only, and each product is eligible for a one-time exchange
– Product must be in original condition: unused, unworn, original packaging intact, and tags must not be removed
– Items purchased on sale, with discount codes, or customized products are considered final sale and are not eligible for return or exchange
– Returns or exchanges will not be accepted if the product has been worn, tags are removed, packaging is damaged, or the hair has been altered (colored, styled, or washed)
– If your order included a free gift, it must also be returned; otherwise, the value of the gift will be deducted from your store credit– Any damaged or incorrect item must be reported within 24 hours of delivery, along with an unboxing video as proof; please email us immediately for resolution.

As our RAB HAIR products are made from 100% human hair, occasional natural variations in hair colour, including lighter or grey strands, may be present. These are natural characteristics of human hair and are not necessarily defects.

At RAB HAIR, we take hygiene seriously. Every product you receive is fresh, unused, and quality-checked, and we maintain the same standard for all our customers. Thank you — we truly want your experience with RAB HAIR to be smooth, confident, and amazing.